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My M&M's: Products & Services

My M&M's is a company that sells personalized candy. It is very easy to do, first, the customer chooses the candy from 25 different M&M colors, then the customer can either write a message, use clip art or add a picture of a face, and then the customer selects the package they would like. They offer a wide variety of gifts for most occasions such as birthdays, anniversaries, baby showers, bridal showers, weddings, graduation and many, many more. They offer a variety of gifts such as dispensers, bottles, glass bowls, gift boxes, birthday packs, bulk bags and more. They also offer a selection of NFL, NBA and MLB logos that can be added to the M&M designs.

My M&M's: Company Background

The candy, M&M's, were created in 1941 by Mars. They created My M&M's store in 2004. Their headquarters is located in Hackettstown, NJ. They offer customer service through telephone, email, and regular mail. The customer service representatives are available Monday through Friday from 9am to 5pm EST. Along with merchandise, they offer a FAQ page, a price list and an idea gallery on the website.

My M&M's: Customer Feedback & Reviews

There are mixed customer reviews for My M&M's. Some people are unhappy with the pricing, the quality, the delivery and the customer service. One customer said, "I got three tiny 7 oz bags of customized M&M's for over $52! The black ink was coming off and you couldn't even read what it said. A lot of the M&M's were broken and they just looked terrible. Shipping on these tiny bags was $15!".

Other customers are happy with the ease of the website, the quality of the product, the delivery, and the customer service. One customer stated, "We ordered personalized M&M's for our wedding party favors. It was easy. They had cute packaging already available to choose from. It was probably a little more costly but worth not having the hassle of making it yourself. We had the M&M's printed with our wedding date, our names, a picture of us, and in the colors of our wedding. Very neat I thought, tasty too!".

My M&M's: Business Credibility & Trustworthiness

My M&M's is not a Better Business Bureau accredited company. On the BBB rating scale of A+ to F, the BBB has given My M&M's a rating of F. They have had 12 complaints in the past 3 years and zero complaints in the past 12 months. All of the complaints are closed. Most of the complaints were regarding problems with the products and services.

My M&M's: Website Popularity & Google Ranking

Alexa traffic ranker shows My M&M's ranks 76,605 globally and 17,102 in the United States. They have a reputation of 1,354 sites linking in. About 40% of views to the site are one page views, or bounces. The most frequent users of this site are college educated females between the ages of 18-24.

Google PageRank gives My M&M's a rating of 5 out of a possible 10 points.

My M&M's: Social Media Presence

My M&M's has a Facebook page with 9,667 likes. They use this page to showcase their products, offer occasional discounts, and communicate with their customers. They have a Twitter with 7,083 followers. They update this page regularly. They have a Pinterest page with 10 boards and 139 pins. They also offer a newsletter where the customer can receive emails with news, updates, promotions, and valuable coupons.

My M&M's: Website Security & Safety

My M&M's collects and uses personal information for business purposes. They will not share personal information with third party companies without the customers consent. Please see the privacy policy for more information.

My M&M's is Norton secured powered by VeriSign. They are McAfee secure and tested daily. They use SSL (Secure Socket Layer) technology to ensure personal information is encrypted before being transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

My M&M's: Pricing & Packages

My M&M's have high pricing on their products. When comparing My M&M's to other companies that sell similar products, I found that My M&M's was priced a bit higher than most other companies that sell the same types of products. However, My M&M's sell name brand candy, and the candy has the logo on it, not the package.

My M&M's: Shipping Rates & Policies

My M&M's offers delivery from Fed Ex. They offer Standard delivery which takes about 7-10 business days for delivery. They also offer rush shipping. All shipping is dependant upon items purchased, shipping address and shipping method chosen. All shipping costs will be calculated at the time of check out.

For orders outside of the US and Canada, My M&M's states, "Please contact our customer service representatives at 1-888-696-6788 or send an email to to discuss whether it is possible to ship our candies to your international address and, if so, the associated shipping costs.".

My M&M's: Payment Methods Accepted

My M&M's accepts payments via credit card (Visa, MasterCard, American Express and Discover) and gift cards. They do not accept cash, checks or money orders. They do not accept any other payment methods at this time.

The following websites offer coupon codes for My M&M's:

My M&M's: Returns, Refunds & Exchange Policy

My M&M's states, "MY M&M'S® is committed to a quality experience with ever order we produce. If you are not 100% satisfied with your order, we ask that you please contact our customer service representatives at 1-888-696-6788 and we will be happy assist you.". They do not offer a return policy on the website.

My M&M's: Product images & screenshots
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